Return & Exchange Policy
We want you to love your Design International Group product. If for any reason you do not, our standard returns and exchanges policy is 30 days from receipt. This applies to items purchased directly from https://www.shopdigliving.com. Return & Exchange Shipping is FREE for customers who purchased directly from Design International Group. If you purchased your Design International Group product from another retailer or reseller, please contact them directly.
If you purchased through ShopDIGLiving.com we will gladly accept a return or exchange of your unworn item within the 30-day period from time of purchase. To make sure your items are returnable, please keep them protected from any visible or non-visible damage. Worn items and orders outside the U.S. are non-refundable. Visibly worn or damaged items in any way may not be eligible for a full refund.
To begin the return or exchange process:
Please send an email to info@shopdigliving.com, placing your order number in the subject line, followed by a brief description in the body of the email, providing the reason for the return or issue. Based on your order number and email, customer support will review your return request and send you a link to a prepaid return label for printing.
Please note if you use a box other than the one originally shipped to you, we cannot guarantee that the items will arrive without damage. All returns must be postmarked within 5 days of the approved return request and return label sent.
Once we receive your return, the item(s) will be evaluated prior to issuing a refund or exchange. All evaluations will be processed within the first 5 business days of receipt of returned items. To qualify for a full refund or exchange:
Item(s) must include the Return Label provided by Design International Group —Returns will not be processed without a Return Label.
We reserve the right to make the final decision on all return requests.
Please note it can take up to 14 days from the date the return is shipped for the refund to appear on your original payment method.
If you have any questions about this process please reach out directly to info@shopdigliving.com.